Charmius Privacy Policy

At Charmius, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit charmius.com, complete charmius registration, use charmius casino login, or otherwise interact with our platform. By using our services, you agree to the practices described below.

Who We Are

Charmius is operated by 3-102-957682 S.R.L., registered in Costa Rica (San José, Escazú), with payments processed by MASSIVITY LTD (Cyprus, HE 491548). We hold a B2C remote gambling licence (No. 0000181) issued by the Tobique Gaming Commission under the Tobique Gaming Act. We primarily serve players in Australia, Canada, New Zealand and other international markets where online gambling is permitted, and we do not accept players from the United States or any restricted jurisdiction.

Information We Collect

We collect several categories of information to provide, secure, and improve our services. When you complete charmius registration online, we ask for identifying details to open and manage your account. We also gather data automatically as you browse and play.

We collect your name, date of birth, address, email, phone number and payment details during account creation
We record identity verification documents when required for withdrawal approval or compliance checks
We track your gameplay activity, including slots, live games, and sports betting history, to personalize offers such as charmius promo codes or charmius no deposit bonus codes
We log technical data such as IP address, device type, browser, and operating system, including when you access our PWA app
We store communication records from live chat, email, and support tickets
We use cookies and similar technologies to remember your preferences and session details

Information From Third Parties

We may receive information from payment providers, identity verification services, and affiliate partners who refer players to our platform, including those searching for charmius reviews or a charmius casino review before signing up.

How We Use Your Information

We use your personal data for legitimate business purposes connected to operating our casino and sportsbook.

We use your data to verify your identity, age, and eligibility to play
We process deposits and withdrawals, including applying withdrawal limits and verifying new payment methods
We personalize bonus offers, such as the welcome package, Wednesday Free Spins, Sunday Gift, and VIP Club rewards
We monitor account activity to detect fraud, money laundering, or breaches of our terms
We send service communications, promotional emails, and updates about charmius casino promo codes when you have opted in
We analyze aggregated data to improve our games, website performance, and customer support
We comply with our regulatory obligations under our Tobique Gaming Commission licence

Legal Basis for Processing

We process your data based on the necessity to perform our contract with you, our legitimate business interests, your consent where required, and our compliance with legal and regulatory obligations, including anti-money laundering and responsible gambling requirements.

Cookies and Tracking Technologies

We use cookies to keep you logged in, remember your language and currency preferences, and understand how you use our site. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality, including features related to charmius casino login and bonus tracking.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in limited circumstances.

We share data with payment processors, including MASSIVITY LTD, to complete deposits and withdrawals
We share data with identity verification and anti-fraud providers to confirm your eligibility
We disclose information to regulators, law enforcement, or courts when legally required
We share limited data with marketing and analytics partners to measure the effectiveness of our promotions
We may transfer data to affiliated companies within our corporate group for operational purposes

Data Retention

We retain your personal data for as long as your account remains active and for an additional period afterward to meet our legal, tax, and regulatory obligations. Verification documents, transaction records, and communication logs may be kept for several years as required by applicable gambling regulations.

Data Security

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or misuse. We encrypt sensitive information, restrict internal access on a need-to-know basis, and regularly review our security practices. Despite these measures, no system is completely secure, and we encourage you to use strong passwords and keep your charmius casino login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to honoring them wherever applicable.

You may request access to the personal data we hold about you
You may ask us to correct inaccurate or incomplete information
You may request deletion of your data, subject to our legal retention obligations
You may object to or restrict certain types of processing, such as marketing communications
You may withdraw consent at any time where processing is based on consent
You may request a copy of your data in a portable format

To exercise any of these rights, please contact our support team at [email protected], and we will respond within a reasonable timeframe.

International Data Transfers

Because we operate across multiple regions and work with partners such as MASSIVITY LTD in Cyprus, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Children's Privacy

Our services are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we will promptly delete any such data if discovered.

Responsible Gambling and Data

We use certain account and behavioral data to support responsible gambling tools, including deposit limits, self-exclusion, and cooling-off periods. This information helps us identify patterns that may indicate problem gambling and allows us to intervene appropriately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or your rights as a user of our platform, please reach out to our support team via live chat, available 24/7, or by email at [email protected]. We are here to help with any privacy-related concerns.